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How to Track Google Ads Phone Calls (Step-by-Step)

Published 3 months ago • 1 min read

SURFSIDE PPC NEWSLETTER

Welcome to the Surfside PPC Newsletter!

If you run a local service business and you're driving phone calls through Google Ads, there's a good chance you're not tracking them correctly. That means you're wasting a significant portion of your budget without even knowing it.

I put together a full tutorial walking through how to set up phone call conversion tracking in Google Ads using Google Tag Manager, completely free without any third-party tools.

There are three call conversions every local service business should be tracking: Calls from Ads (direct clicks from your ad), Desktop Phone Calls (people who see your number on the website and call from another device), and Mobile Clicks to Call (people who tap your call button on their phone). Each one works differently and requires its own setup, but together they give you a much clearer picture of where your leads are actually coming from.

One of the biggest mistakes I see is treating every phone click as a real conversion. A button click is just an intent signal, and it is not a lead. So always monitor conversions in case your Mobile Clicks To Call conversion starts overreporting. If you're optimizing your campaigns around raw mobile clicks, you're feeding Google's Smart Bidding bad data and training the algorithm to find the wrong people. Setting a minimum call duration of 60 seconds for your primary conversion actions significantly improves lead quality over time.

Keep in mind, if you want even more accurate attribution across all your calls, CallRail is worth looking into, starting around $50 a month and WhatConverts starts at a lower price. But for most businesses just getting started, the Google Tag Manager setup I walk through gets the job done.

Watch my full tutorial on How to Track Google Ads Phone Calls here: https://www.youtube.com/watch?v=DZFbLF4pRSc​

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Surfside PPC

Surfside PPC is a PPC Advertising Agency specializing in Google Ads and Meta Ads. Our goal is to provide high-quality PPC education for other Marketers, Agencies, and Business Owners. Please subscribe to our newsletter to get regular updates about our new content, bonus content, and course updates.

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